Refund policy

 

Order Cancellation

You may request to cancel your order. However, all canceled orders are subject to a flat $300 cancellation fee per bike, which will be deducted from your refund, even if the order has not yet been shipped.

You may request a full cancellation only before the item has shipped.

An item is considered shipped once a tracking number is generated, regardless of whether the carrier has updated the tracking information. Once a shipping notification exists, the order cannot be canceled and must follow the standard return process (see Product Returns below).

Refused Shipments

If you refuse a shipment upon delivery, it is treated as a return.

  • 15% restocking fee will be applied.
  • All actual shipping fees (original shipment + return shipment) will be deducted from your refund.

Refused deliveries significantly increase shipping costs and processing times, so we strongly encourage customers to accept delivery and request a standard return instead.

Product Returns (Change-of-Mind)

Returns for bikes, parts, and accessories must be requested within 7 days of the original order date.

Return Conditions

To qualify for a refund, the returned item must strictly meet all of the following:

  • Be in its original packaging
  • Be unused, uninstalled, unaltered, and undamaged
  • Be in new, re-sellable condition

Return Process

  1. Contact Customer Service to request a return and obtain a Return Authorization (R/A) number. Returns without a valid R/A number will not be accepted.
  2. Include a printed copy of the R/A form inside the shipping box.
  3. You are responsible for:
    • All return shipping costs
    • Ensuring proper and protective packaging
    • Purchasing adequate shipping insurance

Refunds

Once the product is returned, inspected, and verified to be in new, re-sellable condition (including original packaging and all box contents), we will issue your refund.

Your refund will include:

  • The original product purchase price
  • minus original shipping & handling fees
  • minus the $300/bike cancellation fee (if applicable)
  • minus any applicable restocking fees

Shipping costs are non-refundable for all canceled or returned orders, unless you received an incorrect item or a defective product.

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