Rexx PPB Warranty Policy (Electric Bike Warranty)

At Rexx, we build high-performance PPB (Power-Performance Bikes) — our advanced take on modern electric bikes engineered for reliability, power, and long-term durability. Every PPB undergoes multiple quality-control checks before leaving our facility. This Warranty Policy clearly outlines what is covered, what is not, and how to request support.

This warranty applies only to Rexx-branded PPB purchased directly from Rexx or an authorized retailer.

1. Warranty Coverage Overview

All Rexx PPB (electric bikes) include the following warranty protection:

A. 30-Day Manufacturing Defects Warranty

For the first 30 days after delivery, Rexx covers any manufacturing defect in materials or workmanship. This applies to defects that prevent normal and intended operation of the PPB.

Covered under the 30-day warranty:

  • Structural defects present at delivery
  • Components that fail due to workmanship issues
  • Electronics that are dead-on-arrival
  • Missing or incorrect factory components
  • Significant paint or finish defects present on arrival

B. 6-Month Limited Powertrain Warranty

The powertrain includes the major electrical components that drive a PPB / e-bike:

  • Motor
  • Controller
  • Display
  • Wiring harness
  • Pedal assist sensor
  • Throttle
  • Internal electronics

Rexx covers failures caused by defects in materials or workmanship for six (6) months from the delivery date.

2. What the Warranty Does NOT Cover

To maintain transparency and comply with electric bike industry standards, the following are not covered by the Rexx PPB warranty:

A. Normal Wear and Tear

  • Brake pads and rotors
  • Tires, tubes, and punctures
  • Chains, cassettes, chainrings
  • Grips, pedals, and saddles
  • Cosmetic scratches, chips, or regular use marks

B. Damage from Improper Use or Storage

  • Crashes, impacts, or accidents
  • Using the PPB beyond its intended performance limits
  • Water damage from submersion, pressure washing, or extreme weather
  • Firmware tampering, aftermarket tuning, or motor modifications
  • Improper assembly or unauthorized repairs

C. Unauthorized Modifications

The following void the electric bike warranty:

  • Aftermarket controllers or tuning devices
  • Speed-limit bypassing or firmware alterations
  • Non-Rexx electrical components
  • Custom wiring, lighting, or load-bearing alterations

D. Commercial, Rental, or Delivery Use

Unless a commercial warranty is explicitly provided, PPB used for delivery, rental, or other professional purposes are not covered.

E. Shipping, Transport, and Packaging Damage

  • Damage caused by customer-arranged shipping
  • Use of incorrect or non-approved shipping materials
  • Damage caused by racks, hitches, or carriers

F. Consumables & Third-Party Accessories

The warranty applies to the PPB itself, not accessories, consumables, or third-party components unless otherwise stated.

3. Warranty Conditions

To receive warranty service, these conditions must be met:

  • The PPB must be purchased from Rexx or an authorized retailer.
  • The warranty claimant must be the original purchaser.
  • The PPB must be assembled following Rexx guidelines.
  • No signs of misuse, abuse, water damage, or modifications.
  • Serial number, proof of purchase, and required media must be provided.

4. Warranty Claim Process

Step 1: Submit a Claim

Contact Rexx Support via email or our Warranty Request Form. Provide:

  • Order number or proof of purchase
  • PPB serial number
  • Photos/videos of the issue
  • A short description of the problem

Step 2: Technical Review

Rexx technicians review all electric bike warranty claims within 3 business days.

Step 3: Replacement or Repair

If covered, Rexx will provide one of the following at no cost:

  • Replacement part(s)
  • Authorized repair instructions
  • Return-to-base service when required

Warranty repairs do not extend the original warranty period.

Step 4: Customer Installation

Most PPB components can be replaced with simple tools. Rexx may guide you through installation.

Labor from third-party bike shops is not covered unless pre-approved in writing.

5. Battery Safety & Handling (Electric Bike Safety)

  • Never open, puncture, or modify a battery pack
  • Do not use damaged chargers or ports
  • Store indoors at moderate temperature
  • Avoid charging in extreme temperatures
  • Do not expose the PPB battery to water or submersion

Unsafe handling voids battery warranty coverage.

6. Limitations of Liability

This warranty does not cover:

  • Incidental or consequential damages
  • Loss of use or downtime
  • Loss of income or personal time
  • Personal injury or property damage unrelated to a manufacturing defect

Rexx’s maximum liability is limited to the purchase price of the PPB.

7. Warranty Transfer

The Rexx PPB warranty is valid only for the original purchaser and is non-transferable.

8. How to Contact Rexx Support

Email: info@rexx-ebikes.com
Website: https://rexx-ebikes.com

Support Hours: Monday–Friday, 9am–5pm PST

9. Rider Responsibilities

To maintain the safety and performance of your PPB / electric bike:

  • Perform routine maintenance
  • Check tire pressure regularly
  • Tighten bolts to recommended torque
  • Use only Rexx-approved chargers
  • Avoid extreme conditions or submersion
  • Follow all local laws and age requirements

10. Legal Compliance Notice

Riders are responsible for understanding and complying with:

  • Local and state rules for electric bikes / motor-assisted cycles
  • Helmet laws
  • Speed restrictions
  • Class regulations for public-road use
  • Age requirements
  • Off-road mode limitations

Using off-road or high-speed modes on public roads may violate local regulations and void warranty coverage.

11. Final Summary

Rexx stands behind the quality of every PPB (electric bike) we manufacture. This warranty protects you from true manufacturing defects while promoting safe, responsible, and compliant riding.

A well-maintained Rexx PPB will deliver years of powerful, reliable performance.